Questions & Answers

Browse our wide range of products, select your preferred model, and contact us directly via WhatsApp or phone to place your order. Our professional team will guide you through every step - from choosing the perfect frames to customized lens fitting.

All purchases on our website are fully secured. We comply with industry-standard security protocols to ensure your personal information and payment details are strictly protected.

We accept credit cards, standing orders (Horat Keva), bank transfers, and cash payments at our branch. For further details, please contact our team.

Installment options vary based on the total transaction amount. Payments can be divided into installments of ₪200 each, up to a maximum of 3 installments. For example: a ₪400 order can be split into 2 payments, while a ₪600 order can be split into 3.

Delivery times for sunglasses (in stock): up to 7 business days. Delivery times for contact lenses and prescription glasses: up to 14 business days. For more information, please refer to our Shipping & Returns page.

To check your order status or update your details, please contact us via WhatsApp at 053-434-7265 or email us at services@prizma-optic.co.il. We are happy to assist you with any changes.

Orders may be canceled within 24 hours of placement. For full details, please review our Transaction Cancellation Policy.

For any questions regarding your account, order history, or personal information, please reach out to us and we will be happy to assist.