Terms of Use & Service Agreement

Prizma Optic - Website Terms of Use

Last Updated: February 2024

Welcome to Prizma Optic. This document applies to all users and is designed to ensure a clear and professional relationship between our boutique and our valued customers.

Introduction and General Terms

The Prizma Optic website serves as a premier digital platform for purchasing luxury eyewear and contact lenses within Israel.

We kindly ask that you read these terms carefully before making a purchase or using our digital services.

This agreement forms the legal foundation for all interactions with Prizma Optic.

Access to this site and its services is restricted to individuals aged 18 and older.

By using the site, you acknowledge and agree to these terms.

As we strive for excellence, these terms may be updated periodically; we recommend reviewing them prior to each use.

Registration and Community

To enjoy a personalized experience, we recommend registering with a secure account.

Registration requires your full name, address, email, and phone number.

Please ensure all details are accurate, as incorrect information may result in order cancellation.

By registering, you agree to join our mailing list to receive exclusive updates, collections, and promotions from the Prizma Optic network.

Users must act in good faith and respect all intellectual property rights and legal provisions.

Online Purchasing and Payments

Prizma Optic offers a convenient and secure way to purchase our curated collections via prizma-optic.co.il.

All prices displayed on the site include VAT.

Orders are confirmed once credit card authorization is received and transaction details are verified.

Payment must be settled within 7 business days, or the order may be cancelled.

Providing false information is a criminal offense and may lead to legal action.

In the event of technical errors or human mistakes regarding pricing or product details, we reserve the right to cancel and refund the order.

Important: Only "off-the-shelf" (non-prescription) products can be ordered directly online. Prescription eyewear requires professional consultation and approval by a Prizma Optic optometrist.

For expert consultation on prescription products, please contact our team directly.

Flexible payment installments are available for transactions over 200 NIS, with a maximum of 3 payments.

Credit cards must be valid and used only by the authorized owner.

Product Availability and Shipping

While we strive to maintain full stock of our luxury collections, if an item is unavailable, we will notify you and provide a full refund.

Product images are for illustration purposes to help guide your selection.

We deliver to all locations in Israel covered by our professional shipping partners.

Standard delivery time is between 3 to 21 business days.

Shipping fee: 35 NIS for standard delivery (up to 7 days).

Complimentary shipping is provided for orders exceeding 400 NIS.

Free in-store pickup is always available at Prizma Optic.

We are not liable for delays caused by circumstances beyond our control ("Force Majeure"), and our liability is limited to the value of the purchased product.

Returns and Refunds Policy

We are committed to your satisfaction. If you change your mind:

Notification: Please notify us via WhatsApp (053-4347265) or email at service@prizma-optic.co.il.

Shelf Products: Non-customized items can be returned within 48 hours of receipt if unused and in original packaging.

Custom Orders: Personalized items, such as prescription lenses or tailored frames, cannot be returned or exchanged unless a Prizma Optic optometrist confirms a "non-adaptation" issue.

Contact Lenses: Lenses and solutions cannot be returned once the original packaging is opened.

Refund Details: Refunds are processed within 14 business days, minus shipping costs (35 NIS) and a cancellation fee (5% or 100 NIS, whichever is lower).

Warranty

Luxury frames and lenses include a 1-year warranty from the date of purchase, covering manufacturing defects only.

This warranty does not cover breakage, scratches, or damage resulting from unreasonable use.

Warranty services are provided in-store upon presentation of the original invoice.

Vision Excellence: Multifocal Adaptation

Every first-time multifocal user receives professional guidance from a certified Prizma Optic optometrist.

Adaptation is a natural process that can take from a few hours to several months.

We offer a 3-month adaptation warranty. If you experience difficulties, we provide a free re-examination and will replace the lenses if necessary at no extra cost.

Privacy and Support

Your privacy is paramount. Please review our Privacy Policy to understand how we protect your information.

If you need any support, our team is here for you via email (service@prizma-optic.co.il) or WhatsApp (053-4347265).